We provide CRM software development of Customer Relationship Management (CRM) systems and features for automation of the customer lifecycle journey and experience, development of customer facing applications for membership management, including loyalty programs, personalized marketing, and gifts/offers management, and specialized applications for core functions, including customer attraction, acquisition, conversion, retention, and loyalty.
We program applications for multi-channel management including web, mobile, social, call center, and in person, specialized Partner Relationship Management (PRM) software features, conversational interfaces, machine learning functions, Virtual Reality (VR) applications, Internet-of-Things (IoT) applications, and enterprise Artificial Intelligence (enterprise AI) applications, as well as industry-specific and best-of-breed CRM systems.
Dhari performs CRM software integration with social media platforms (social CRM) for enhanced analytics of social interactions, engineering and integration of Salesforce Automation (SFA) software including pipeline analysis, sales forecasting, and territories management. We also integrate customer service software with ticketing systems, help desk, field service management, call center systems, and knowledge management systems.
Our experts program CRM analytics software applications, including interactions tracking, trend/relationships mapping, case histories, automated/manual logging, as well as integrations with phone, e-mail, chat, and social platforms.
We develop workflow CRM management tools, including dynamic rules engines, custom rules/automation creation, calendar management, task lists/assignments, alerts/notifications, and automated process templates.
Our developers engineer end-to-end reporting CRM software modules, including performance monitoring, productivity / KPI tracking, custom KPI creation, automatic / manual log management, real-time data oversight, report generation, and more.
Our experts develop and integrate CRM management software solutions, including lead management, campaign management, e-mail marketing, and landing page management.
We perform mobile CRM development, including custom mobile applications, mobile-first design, online/offline synchronization, GPS/location-based functions, and context-awareness features.
Our developers create CRM databases including contact management, search functions, documents/records management, and integrate disparate data repositories.