ITSM Software Solutions

Dhari provides ITSM (IT Service Management) software solutions, including features with user-defined dashboard customization capabilities for efficient tracking and management of enterprise ITSM processes, systems development for self-service or managed ticketing, as well as software for release management automation to streamline versioning and accelerate deployments.

ITSM Software Development

We develop custom ITSM software to address BYOD infrastructure challenges and program Mobile Device Management (MDM) platforms, integrated seamlessly across multiple devices, operating systems and portals. We also develop preventative maintenance applications to schedule, automate, and record tasks. Our third-party integrations cover ServiceNow, BMC and more.

ITSM Software Programming

Our experts perform ITSM software programming of web-based service desk platforms for ITSM systems with secured Customer Service Request (CSR) management portals, contract management software to plan resource allocation, modules and upgrades for client management software to support on-site or off-site Customer Relationship Management (CRM) systems, and availability management modules.

ITSM Knowledge Management

Our ITSM knowledge management solutions internal and external knowledge base tracking software for master data tracking, and knowledge based integrations with routing/escalation rules to automate priority services, as well as notification automation, task tracking and management software, analytics and report creation applications.

IT Lifecycle Management Solutions

We perform IT lifecycle management solutions such as Asset Management Systems (AMS) software and custom application development for auto discovery tools, metadata repository creation, Configuration Management Database (CMDB) setup to collect, store, as well as hardware/software licensing renewal tracking systems.

SLA Management Systems

Our developers program custom Service Level Agreement (SLA) management systems and tools to handle site specific SLAs, configure separate requests, ensure automatic assignments, assign priorities based on predetermined parameters, and implement reporting tools to measure response time, SLA compliance/violations, and more.

ITSM Integration

We create Enterprise Service Integration (ESI) software for approvals, notifications, and messaging capabilities, perform Enterprise Feedback Management (EFM) systems integrations onto existing helpdesk or online insight-gathering processes, and integrate and use tools such as ManageEngine.

IT Service Continuity Management

We develop custom software for IT service continuity management planning, including integrated disaster recovery software systems with server restore capabilities through automated backups, private branch exchange re-establishments, and more.

IT Procurement Services

Our IT procurement services include development for eProcurement/eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation with integrations to service catalogs and service delivery automation workflows, as well as tendering planning/preparation tools.

Predictive Maintenance Software

We provide predictive maintenance software solutions for infrastructure optimization with predictive analytics application integrations to ensure equipment uptime, enhance system quality and stability, and detect possible failure patterns.

CMMS Software Solutions

We program Computerized Maintenance Management Systems (CMMS) to automate workflows for external requests, asset history records keeping, hardware inventory management, and more.

Call Center Tracking Software

Our developers create custom call center tracking software allowing enhanced customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management, automation.